Store Policies

Welcome to our Online Store Policies and Help page. Please read carefully before making a purchase, or contact us at: onlinestore@tlicho.com or call 867.392.6925.

  1. Ordering,
  2. Shipping & Delivery
  3. Pick Up Orders
  4. Returns
  5. Privacy Policy
  6. Terms & Conditions

 

1. ORDERING INFORMATION

When ordering from Tlicho Online Store:

  1. Select your item by clicking on “Add to cart”.
  2. You will be directed to “Shopping cart”, which lists your selected items.
  3. Proceed to checkout and complete all of the highlighted fields.
  4. If you have any special instructions we should know about, enter them in the "Order comments" field and click "review order".
  5. After you review your request, click "place my order."

If the item(s) you selected may not be available for sale. We verify the availability of every request we receive and we reply to your request accordingly. If we can fill all, or a portion of your order, we will forward a PayPal invoice to complete the secure transaction online.
If we are temporarily out of stock of any item, lead-time accordingly increases, in which case you will receive an e-mail notification.

Note: That some of our products are one-of-a-kind. Once a one-of-a-kind item has been purchased, a notation automatically displays on the screen that it is out of stock.                   
If you have any questions at all, contact us at onlinestore@tlicho.com with any questions.

 

2. SHIPPING & DELIVERY

We use Canada Post for all deliveries via regular. For specific details about delivery standards via Canada Post, please click here

If you would like XpressPost, please leave a comment in  'Order comments' field. The time frames for services within Canada are about 3 to 5 business days depending on the postal code.  International orders can take from 6 to 12 business days depending on the zip/postal code and customs delays.

If we are shipping to your business address, please provide us with the company name in the 'Order comments' field.

We mail orders once a week on Saturday

You will receive a shipment confirmation e-mail that will contain your tracking information.

It is the Customer’s responsibility to cover any and all custom duties and taxes that maybe be applied to their order.

Overnight Service is not available.


Canadian Orders:  Shipping rates are calculated through the Canada Post shipping module. To find out more, or to track an order, please visit the Canada Post website for the latest information.

US Orders: The Tlicho Online store uses Canada Post - USA to ship all orders to the United States. To find out more, or to track an order, please visit the Canada Post (USA) website for the latest information.

International Orders: The Tlicho Online store uses Canada Post - International to ship all orders overseas. To find out more, or to track an order, please visit the Canada Post (Intl)  website for the latest information.

Orders shipped outside Canada will be charged 0% GST tax.

If you have any questions regarding mail orders, please e-mail us at onlinestore@tlicho.com

 

3. PICK UP ORDERS

If you reside in, or are visiting, the Yellowknife or Behchoko areas, you can purchase directly or pick up items ordered online at the Behchoko Store location at the Charlie Charlo Centre on Done Tili (Street)

 

4. RETURNS & EXCHANGES

All sales are final and not returnable!  Unless In the case of errors on our part with respect to the initial shipment. We want you to be happy with you order. If you feel that the item is not as described, contact us within three days of receiving your package and we will determine a suitable solution to the problem.

 

5. PRIVACY POLICY

Tlicho Online Store is committed to respecting the privacy rights of all visitors to our web site. The following policy describes how Tlicho Online Store collects, protects and uses information it receives from visitors to the web site.

Purchasing on http://onlinestore.tlicho.ca/
When you purchase a product on the site, we need you to provide your name, e-mail address, mailing address, telephone number. This allows us to provide a faster method for users to receive the products desired.

Protection of visitor information?
We employ industry recognized security safeguards to protect the personal information that you have provided to us from loss, misuse and unauthorized alteration. Whenever you transmit sensitive information, such as a credit card number, to us through our website, we provide you access to a secure server that allows 128 bit encryption of your data. Your credit card number is never transmitted over the Internet so you don't have to worry about it being seen by third parties while in transit. Your information is only accessible by a limited number of employees who have special access rights to such systems.

Visitor information and outside parties?
Tlicho Online Store does not sell, trade, or otherwise transfer outside [of] the company personally identifiable information that visitors voluntarily provide in any registration. This information is used to better understand visitors' to our site and to support related transactions made on the site.

Your consent
By using our web site, you consent to the collection and use of this information as described above by Tlicho Online Store. [If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.] Should we say this? We are never going to sell name lists, I assume. I would just leave this part out, as it may make some people nervous. What do you think?

 

6. TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

DISCLAIMER
THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, TLICHO ONLINE STORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TLICHO ONLINE STORE DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TLICHO ONLINE STORE DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

TYPOGRAPHICAL ERRORS
In the event that product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Tlicho Online Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Tlicho Online Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.

TERM/TERMINATION
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Tlicho Online Store without notice at any time for any reason.

Note: Tlicho Online Store may deliver notice to you by means of electronic mail, a general notice on the site, direct mail or telephone to your address on record in Tlicho Online Store account information.

USE OF SITE
Harassment in any manner or form on the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a Tlicho Online Store or other employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which may be libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

PARTICIPATION DISCLAIMER
Tlicho Online Store cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the site, Tlicho Online Store is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, we reserve the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Tlicho Online Store.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Tlicho Online Store, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD-PARTY LINKS
In an attempt to provide increased value to our visitors, we may choose various third-party websites to link to from its own site. However, even if the third party is affiliated with Tlicho Online Store, Tlicho Online Store has no control over these linked sites, all of which have separate privacy and data collection independent of Tlicho Online Store. Tlicho Online Store has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Tlicho Online Store seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

ENTIRE AGREEMENT
These terms and conditions constitute the full and entire understanding and agreement between the parties pertaining to the subject matter and supersede in their entirety any and all written or oral agreements previously existing between the parties with respect to the subject matter.